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Document imaging is used across all vertical industries. Below is some information that pertains to specific vertical markets and case studies that provide examples of how document imaging technology is used in those vertical markets.
Government — Government entities, particularly federal agencies, were among some of the first users of document imaging technology. FOIA (Freedom of Information Act) initiatives have been a big driver of government installations, as well as automated data capture in areas such as tax departments.
Law Enforcement — Law enforcement agencies use document imaging to digitally store and manage case records
Oklahoma City Police Department
Federal Government —
State and Local Government — Typical document imaging installations within state and local government include making documents like ordinances and tax forms available on-line, managing agendas for meetings, storing technical documents like engineering drawings, managing credentialing and applications processes, and improving AP and AR functions.
City of Torrance
City of Wichita
Real Estate — Online access to property-related documents such as titles and deeds is designed to facilitate the mortgage approval process. Many county government and third-party service providers have undertaken real estate title imaging initiatives.
Woodlands Development
Colliers CRE
Mortgage Processing — The large amount of paperwork related to mortgages and the spike in mortgages during the real estate bubble of the early 2000s, sparked an increase in imaging applications in this area.
SMART Documents — A standard for electronic mortgages developed by MISMO (Mortgage Industry Standards Maintenance Organization). SMART stands for Secure, Manageable, Archivable, Retrievable, Transferable. http://www.mismo.org/SpecificationsAndGuidance/eMortgageSpecificatons.htm
Healthcare — Document imaging has become an integral part of Electronic Medical Record (EMR) applications.
Gloucester Hospital (NHS)
Abrazo Healthcare
Manufacturing — Manufacturing organizations typically can utilize document imaging in a number of ways. Storing human resources and engineering-related facilities management documents are two ways, but manufacturers because of the number of vendors they dea with, have also been leaders in the implementation of imaging for invoice processing.
Schneider Electric
Financial Services — Financial services organizations and banks because of their large amount of paperwork related to monetary transactions were some of the pioneers in document imaging technology. Because processing this type of paperwork more efficiently through electronic workflows has an immediate effect on cash flows, the cost justification of imaging within a financial services organization is relatively easy to prove out.
Insurance — Like financial services, the insurance industry also has a lot of high-value transaction-related documents. Claims represent one of these, and automated claims processing was one of the first successful application to utilize OCR/ICR technology for automated data capture.
Lexington Insurance (AIG)
Pillar Group
Legal — Both in-house legal departments and law firms because of the large amount of paperwork generated in legal procedings. In addition, the emergence of e-discovery, which is the electronic investigation for legal matter has necessitated more use of document imaging in legal. In 2006, revisions were passed to the Federal Rules of Civil Procedure that clarified some of the guidelines for e-discovery.
Townsend, Townsend & Crew
GCL Solicitors
SJ Berwin
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